Last updated: 14 September 2026
We currently ship online product orders within Australia. Shipping options, charges and estimated delivery windows are displayed at checkout and may vary by destination, parcel size and carrier service.
We aim to dispatch in-stock orders within 1–2 business days after successful payment and order verification. Orders placed on weekends or public holidays are processed on the next business day. During launches, promotions or high-volume periods, processing may take longer.
Carrier delivery estimates begin after dispatch and are indicative only. Delivery times can be affected by location, weather, carrier network delays, public holidays and other circumstances outside our reasonable control.
Where tracking is available, tracking details will be sent to the email address or mobile number supplied with the order. Please ensure your contact and delivery details are accurate.
If you notice an error in your delivery details, contact us immediately. We will try to assist before dispatch, but we cannot guarantee that an order can be changed or redirected once it has entered fulfilment or been handed to the carrier. Additional shipping charges may apply where a parcel is returned because an incorrect or incomplete address was supplied.
Where a carrier permits authority to leave, choosing that option may allow the parcel to be left in a location the carrier considers safe. Customers should consider parcel security and heat exposure when selecting delivery options for skincare products.
If tracking shows an unusual delay, a failed delivery or a delivered parcel that you cannot locate, contact us and the carrier promptly. We will assist with reasonable carrier enquiries. Any rights you may have under the Australian Consumer Law remain unaffected.
Do not leave skincare parcels in direct sunlight, a hot vehicle or other high-temperature environment. Once delivered, store products according to the manufacturer’s directions. If a parcel appears to have been damaged in transit or exposed to conditions that have visibly compromised the product, contact us before use.
If click & collect is offered at checkout, collection is available only after you receive confirmation that the order is ready. Bring your order confirmation and suitable identification. Orders should not be collected before a ready-for-collection notification is issued.
Any free-shipping threshold or promotional shipping offer will be displayed on the website and is subject to the stated promotion terms. Unless otherwise specified, promotions may exclude re-delivery fees, special services or destinations outside the eligible area.
Email: [email protected]
Phone: (02) 4633 9091
Sign up to get exclusive updates and a launch offer tailored to your skin health journey.
