At The Skin Wellness Hub, we are committed to protecting your privacy and ensuring the confidentiality of your personal information in compliance with Australian healthcare regulations.
Read our full privacy policy below to understand how we collect, store, and protect patient data.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to safeguard your personal and health-related information.
Have privacy concerns? Contact us at info@theskinwellnesshub.com.au
Personal information refers to any details that can identify you, including but not limited to:
✔ Name, address, and contact details (phone, email)
✔ Date of birth, gender, and occupation
✔ Medicare number, private health insurance details, Veterans’ Affairs or pension card details
✔ Medical history, treatment records, and family medical history (where relevant)
✔ Current medications, allergies, and healthcare provider details
We treat all collected data with the highest level of confidentiality and security.
✔ Medical Care & Administration – When you register as a patient, you provide consent for our healthcare professionals to access and use your information for treatment and administrative purposes.
✔ Explicit Consent for Other Uses – If required for purposes beyond healthcare, we will seek explicit consent via a written request.
✔ Your Right to Decline – You have the right to decline or limit data usage, but this may affect your access to medical services.
Questions about data use? Contact our clinic for more details.
We primarily collect your information directly from you via:
In-person, phone, or email consultations
Patient registration forms & medical records
My Health Record (with your consent)
Referrals from GPs, specialists, or allied health providers
In some cases, we may collect data from third parties, including:
✔ Family members or caregivers (with your consent)
✔ Government agencies (e.g., Medicare, Department of Veterans’ Affairs, law enforcement)
✔ Employers or insurers (for work-related medical consultations)
You have the right to request details of the data collected about you.
✔ You have the right to interact anonymously or use a pseudonym, where practical.
✔ However, some medical and legal requirements may necessitate full identification.
Unsure about anonymity options? Speak to our team today.
Refusing to provide personal information may impact our ability to:
✔Provide accurate medical care
✔ Process Medicare or private insurance claims
✔ Schedule treatments, issue referrals, or comply with healthcare regulations
Need guidance on what information is required? Contact our team for assistance.
✔ Strictly for healthcare purposes, including:
✔ Specialists & allied health professionals (for multidisciplinary care)
✔ Government agencies (where legally required, e.g., Medicare reporting)
✔ My Health Record (if you have opted in)
✔ Medical indemnity providers (for legal and compliance purposes)
We do NOT disclose personal information overseas unless required for international medical requests, in which case your explicit consent will be obtained.
Have concerns about how your information is used? Contact us for more details.
✔ You may request access to your personal records by submitting a written request.
✔ We aim to respond within 14 business days (administrative fees may apply for processing).
✔ If any information is incorrect, you may request an update.
✔ If we are unable to amend your records, we will provide written reasoning for any refusal.
To update your records, email us at info@theskinwellnesshub.com.au
✔ We take privacy breaches seriously. If you believe your data has been misused, contact us:
The Skin Wellness Hub
Email: info@theskinwellnesshub.com.au
Phone: [ (02) 4633 9091 ]
✔ We aim to resolve complaints within 30 days.
✔ If unresolved, you may escalate concerns to the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Experiencing a privacy concern? Reach out to us for assistance.
We implement strict security protocols to safeguard your personal data against unauthorized access, loss, or misuse.
✔ Password-protected medical systems with regular security updates
✔ Confidentiality agreements for all staff handling patient data
✔ Limited access policies, ensuring only authorized personnel access medical files
✔ Secure disposal of outdated records in compliance with Australian law
Note: While we take all precautions, online communications (e.g., emails, website inquiries) cannot be guaranteed as 100% secure. Any information transmitted over the internet is done at your own risk.
Need to discuss your data security? Contact us today.
✔ When referring you to specialists, pathologists, or other medical providers, only relevant health information will be shared.
✔ You have the right to review referral documents before they are sent.
Need a copy of your referral? Let our team know.
✔ Our website may contain links to external sites.
✔ We are not responsible for the privacy practices or content of third-party websites.
✔ We encourage users to review external privacy policies before providing personal data.
Have questions about third-party data use? Let us know.
✔ This Privacy Policy may be updated periodically to reflect changes in privacy laws or clinic operations.
✔ Any modifications will be published on our website.
Last updated: 05 May 2025
For privacy inquiries, contact us at info@theskinwellnesshub.com.au
Your privacy is our priority—The Skin Wellness Hub is committed to protecting your personal information in compliance with Australian healthcare regulations.
Founded by renowned medical expert Dr. Pedro Valente, The Skin Wellness Hub was born from a singular vision: to provide world-class, integrative care that prioritizes skin cancer prevention, aging, and overall wellness.
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