Patient Resources

We provide educational resources to help you make informed decisions about your skin health.

Skin Cancer Prevention 

How to reduce your risk and protect your skin.

Sunscreen Application Guide

Learn how to maximize sun protection.

Treatment Preparation & Aftercare

Guidance on healing and best practices.

Explore our patient resources for expert skin health advice.

The Skin Wellness Hub –
Appointment & Skin Check Policies

Commitment to Excellence in Patient Care & Compliance

At The Skin Wellness Hub, we are committed to providing comprehensive, high-quality medical care while ensuring efficient scheduling and accessibility for all patients. To maintain timely service, we have implemented the following appointment and attendance policies.

Appointment Attendance Policy

To ensure fairness and accessibility for all patients, we request at least 24 hours’ notice for any cancellation or rescheduling of appointments.

Policy Guidelines:
Need to reschedule?

Contact us as soon as possible to avoid cancellation fees.

Medicare & Private Insurance Coverage

The Skin Wellness Hub is a private medical practice. While we can submit Medicare claims on your behalf for eligible services, we do not process private health insurance claims.

Important Information:

Unsure about coverage? Our team can guide you on Medicare eligibility during your consultation.

Preparing for Your Appointment

To ensure a seamless and efficient visit, please review the following guidelines:

For New Patients
For Skin Cancer Checks

Following these guidelines ensures a more accurate and thorough skin evaluation.

Appointment Timing & Delays

At The Skin Wellness Hub, we prioritize on-time consultations and aim to run appointments as scheduled. However, due to the nature of medical care, occasional delays may occur.

Potential Causes of Delays:

To help plan your visit, you may call the clinic 45 minutes before your appointment to check if your doctor is running on time.

Have questions? Our team is happy to assist with appointment-related inquiries.

Who Needs a Skin Check?

Australia has one of the highest rates of skin cancer in the world, with 2 in 3 Australians diagnosed in their lifetime. Regular, professional whole-body skin examinations are essential for early detection and prevention.

 You may have an increased risk of skin cancer if you:

✅ Have a family history of skin cancer.
✅ Experienced childhood sunburns.
✅ Have previously used tanning beds (solariums).
✅ Have numerous moles, freckles, or fair skin that burns easily.
✅ Work outdoors or have done so in the past.
✅ Regularly engage in outdoor sports (e.g., cricket, golf, surfing, running, swimming).
✅ Have had a previous skin cancer diagnosis.

If you identify with any of these risk factors, a professional skin check is highly recommended.

Early detection saves lives—schedule your skin check today.

Before Your Skin Check

✔ Perform a self-check of your skin, scalp, and private areas before your appointment. Note any new or changing spots.
✔ Remove makeup, artificial tan, and nail polish before your consultation to ensure a clear, accurate skin assessment.

During Your Skin Check

Step 1: Consultation
• Your doctor will discuss your skin historysun exposure habits, and any areas of concern.

Step 2: Full-Body Examination
• You will be asked to undress down to your undergarments for a thorough head-to-toe skin assessment.
• A dermatoscope (a specialized skin magnification tool) will be used for detailed examination of skin lesions.
• If you have moles or spots in less visible areas (under clothing, scalp, etc.)inform your doctor.

Step 3: Assessment & Next Steps
• Any suspicious lesions will be noted for further evaluation.
• Your doctor will discuss:

Biopsy Options (if needed):

✔ Partial Biopsy – A small section of the lesion is removed for laboratory analysis.
✔ Complete Excision – The entire lesion is surgically removed and sent for further examination.

Observation & Monitoring:

✔ Some moles may not require immediate removal but can be monitored using digital imaging for changes over time.

 Early detection leads to better treatment outcomes. Regular skin checks can help identify issues before they become serious.

Prioritize your skin health—schedule your professional skin check today.

Important Disclaimer

Medical Advisory:

  • This information is general in nature and does not replace professional medical advice.

  • Skin cancer can develop in areas not exposed to the sun—a full-body skin check is recommended for comprehensive assessment.

  • Every case is unique—a qualified medical practitioner will evaluate your skin and recommend the most appropriate care plan.

For more information or to schedule your consultation, contact The Skin Wellness Hub today.

A. Skin Health Guides
Why Is Sunscreen Important?

Sunscreen is a critical part of sun safety, helping to protect the skin from harmful ultraviolet radiation (UVR). Prolonged UV exposure contributes to:

✔ Premature skin aging – Wrinkles, fine lines, and loss of skin elasticity.
✔ Sunburn – Damaging skin cells and increasing cancer risk.
✔ Skin cancer – Including melanoma, basal cell carcinoma (BCC), and squamous cell carcinoma (SCC).

Regular sunscreen application reduces the risk of skin cancer and helps maintain skin health.

Prioritize your skin health—book a professional skin check today.

✅ Best Practices for Effective Sun Protection

✔ Check the expiry date – Expired sunscreen loses its protective ability.
✔ Shake the bottle before use – Ensures even ingredient distribution.
✔ Apply generously – The average adult needs approximately 35ml (a full handful) for complete body coverage.

Recommended Sunscreen Amounts:

  • Face & Neck – ½ teaspoon

  • Each Arm – ½ teaspoon

  • Each Leg – 1 teaspoon

  • Front of the Body – 1 teaspoon

  • Back of the Body – 1 teaspoon

✔ Apply sunscreen at least 20 minutes before sun exposure to allow full absorption.
✔ Reapply every 2 hours, and more frequently if swimming, sweating, or towel-drying.
✔ Combine sunscreen with additional sun protection:

  • Wear protective clothing (UPF-rated fabric).
  • Use UV-blocking sunglasses.
  • Seek shade during peak UV hours (10 AM – 4 PM)

Sunscreen is only part of sun safety—use multiple protective measures for optimal skin health.

Key Features to Look For:

✔ SPF 30+ or SPF 50+ – Higher SPF offers stronger protection.
✔ Broad-spectrum coverage – Shields against UVA (aging) and UVB (burning) radiation.
✔ Water-resistant formulas – Ideal for outdoor activities and swimming.
✔ TGA-approved sunscreen – Ensures compliance with Australian safety and efficacy standards.

Not sure which sunscreen suits your skin type? Consult a pharmacist, dermatologist, or GP for expert recommendations.

For professional skin advice, contact The Skin Wellness Hub today.

Understanding UV Radiation
  • UVA Radiation – Penetrates deep into the skin, accelerating premature aging and DNA damage.

  • UVB Radiation – Causes sunburn and is a primary contributor to skin cancer.

  • Broad-spectrum sunscreen protects against both UVA and UVB rays.

 Types of Sunscreen Formulations

✔ Physical Sunscreens – Contain zinc oxide or titanium dioxide, which act as a barrier that reflects UV rays.
✔ Chemical Sunscreens – Absorb UV radiation and convert it into harmless heat.

Check the label for “broad spectrum” protection to ensure full coverage.

SPF measures a sunscreen’s effectiveness in blocking UVB radiation.

SPF 30+ – Blocks 97% of UVB rays.

SPF 50+ – Blocks 98% of UVB rays.

 No sunscreen provides 100% protection—proper application and reapplication are essential.

Factors Affecting Sun Protection:

✔ Skin type & UV sensitivity – Fair skin burns faster and requires higher SPF.
✔ Proper application – Sunscreen must be applied evenly and in sufficient quantity.
✔ Reapplication frequency – Swimming, sweating, and outdoor activities reduce effectiveness.
✔ UV Index levels – Higher UV exposure requires stronger protection.

Not sure how to protect your skin effectively? Speak with our experts today.

Important Disclaimer

Medical Advisory:

  •  Sunscreen is a key part of sun protection, but should not be relied on as the sole method of UV defense.

  • Seek shade, wear protective clothing, and use sunglasses alongside sunscreen for optimal skin safety.

  •  This information is educational and does not replace professional medical advice.

  • Skin protection needs vary—consult a dermatologist or GP for personalized sun safety recommendations.

For expert sun protection advice, contact The Skin Wellness Hub today.

B. Procedure Preparation
What Are Dermal Fillers?

Dermal fillers are a non-surgical cosmetic treatmentdesigned to restore lost volume, enhance facial contours, and improve skin hydration. These treatments usea gel-like substance naturally found in the body to support facial structure and balance.

Common Treatment Areas:

✔ Cheeks & Midface – Enhances volume loss due to aging.
✔ Lips – Provides hydration, shape, and subtle definition.
✔ Jawline & Chin – Improves contour and facial proportions.
✔ Tear Troughs – Reduces the appearance of under-eye hollows.
✔ Nasolabial Folds (Smile Lines) – Softens deep creases for a youthful look.

Looking for a natural and refreshed appearance? Speak with our experts today.

What to Expect from Your Treatment

  • Consultation – Our qualified practitioners will assess your skin, facial structure, and treatment goals to create a personalized plan.

  • Procedure Duration – The treatment takes approximately 45-60 minutes.

  • Results Timeline – Some patients notice results immediately, with full integration occurring over several weeks.

 
Longevity of Results:

✔ Dermal fillers typically last between 6 months to 2 years, depending on:

  • The product used.
  • The treatment area.
  • Individual metabolism.

Book a consultation at The Skin Wellness Hub to explore your treatment options.

Pre-Treatment Considerations

To minimize bruising and swelling, patients may be advised to adjust certain medications and lifestyle factors before the procedure.

What to Avoid Before Your Treatment:

✔ Blood-thinning medications (e.g., Ibuprofen, Aspirin, Naproxen) – May increase the risk of bruising. Consult your doctor before stopping any prescribed medications.
✔ Alcohol consumption – Avoid alcohol 24 hours before treatment to reduce swelling.
✔ Scheduling for Special Events – Plan your filler treatment at least 2 weeks before major occasions to allow for full healing and best results.

Proper preparation helps ensure a smoother experience and optimal aesthetic results.

Potential Side Effects & Suitability

As with any cosmetic procedure, there are potential side effects to consider.

Common Side Effects (Temporary & Mild):

✔ Redness, swelling, or bruising at the injection site – Typically resolves within a few days.
✔ Tenderness or slight discomfort – Usually subsides quickly.

Who May Not Be Suitable for Dermal Fillers?

❌ Individuals with allergies to filler ingredients.
❌ Those with active skin infections in the treatment area.
❌ Pregnant or breastfeeding individuals.

A comprehensive consultation is required to determine suitability and discuss potential risks.

Considering dermal fillers? Speak with our team for professional guidance.

Our Approach at The Skin Wellness Hub

At The Skin Wellness Hub, we prioritize:

✔ Patient safety & informed care – Treatments are performed only by qualified healthcare professionals.
✔ Natural-looking results – We focus on subtle, refined enhancements tailored to each patient.
✔ A personalized experience – Every treatment plan is based on your unique facial structure and goals.

Book your consultation today for expert guidance on dermal filler treatments.

Important Disclaimer

Medical & Compliance Advisory:

  • Individual results will vary. A consultation with a qualified medical professional is required to determine suitability.

  • All cosmetic procedures carry potential risks and require informed consent.

  • Due to TGA regulations, specific product names cannot be disclosed in this content. All treatment details, including risks and suitability, will be discussed during your consultation.

  • This information is for educational purposes only and does not replace professional medical advice.

For more information or to schedule your consultation, contact The Skin Wellness Hub today.

What Is Efudix®?

Efudix® (fluorouracil 5%) is a prescription-only topical treatment used to target precancerous and superficial skin conditions, including:

✔ Actinic keratoses (sun-induced pre-cancerous lesions)
✔ Superficial basal cell carcinoma (BCC) – in select cases

 How It Works:

Efudix® interferes with the abnormal growth of precancerous skin cells, causing them to break down and be replaced by new, healthy skin.

This treatment must be prescribed by a qualified healthcare professional and applied according to medical guidance.

Need expert advice on your skin treatment? Book a consultation at The Skin Wellness Hub.

How to Use Efudix® Safely

✔ Apply a thin layer to the affected area twice daily, unless otherwise instructed by your doctor.
✔ Gently rub in without excessive massaging.
✔ Continue treatment for the prescribed duration (typically 3 to 4 weeks or as directed).
✔ Avoid applying to healthy skin surrounding the treated area.

Correct application is key to maximizing effectiveness while minimizing irritation.

Precautions & Application Guidelines

 Skin Cleansing & Preparation

✔ Wash the treated area with water and a mild, non-soap cleanser (e.g., QV, Cetaphil, Dermaveen).
✔ Avoid regular soap, as it may cause irritation.

 Sensitive Areas to Avoid

❌ Do not apply Efudix® near the eyes, lips, mouth, or nasal creases, as these areas are highly sensitive

Expected Skin Reactions

✔ Redness, dryness, flaking, and crusting are normal signs that the treatment is working.
✔ The skin may feel irritated or inflamed, particularly in the later stages of treatment.

Moisturising After Treatment

✔ Once the treatment course is complete, apply a gentle, fragrance-free moisturiser (e.g., Cetaphil, Dermaveen, Eucerin, Dermeze) at least three times a day to support skin recovery.

Experiencing concerns? Contact The Skin Wellness Hub for medical advice.

When to Stop Treatment & Seek Medical Advice

Discontinue Efudix® and seek immediate medical attention if you experience:

❌ Severe skin reactions (excessive swelling, pain, or blistering).
❌ Signs of infection (pus, spreading redness, increasing pain).

❌ Excessive bleeding or oozing from the treated skin.
❌ Allergic reactions (severe itching, rash, difficulty breathing).

If you experience any unusual or concerning side effects, consult your healthcare provider promptly.

Need urgent support? Contact The Skin Wellness Hub for medical assistance.

Follow-Up Care & Treatment Monitoring

✔ Schedule a follow-up consultation one week after completing treatment to assess skin response and healing progress.
✔ Your doctor may recommend additional care or further treatment adjustments based on your skin’s reaction.

 Efudix® & Pregnancy – Important Considerations

Efudix® is NOT recommended if you are pregnant, breastfeeding, or planning to conceive.

❌ If pregnancy occurs during treatment, discontinue use immediately and consult your doctor.

For safe treatment alternatives, speak with our medical professionals today.

 Important Disclaimer

 Medical Advisory:

  • This information is for general educational purposes only and does not replace professional medical advice.

  •  Efudix® is a prescription-only medication and should only be used under medical supervision.

  • Individual responses vary—any concerns should be discussed with your healthcare provider.

  • For more information or to schedule a consultation, contact The Skin Wellness Hub today.

What Is Aldara®?

Aldara® (imiquimod 5%) is a prescription-only topical medication used to treat:

✔ Actinic keratoses (AKs) – sun-induced pre-cancerous lesions
✔ Superficial basal cell carcinoma (sBCC) – in select cases
✔ Certain viral skin conditions, as prescribed by a doctor

How It Works:

  1. Aldara® stimulates the immune system to recognize and eliminate abnormal or damaged skin cells, triggering a local immune response.
  2. This medication must be prescribed by a qualified healthcare professional and applied according to medical guidance.
  3. Need expert advice? Book a consultation at The Skin Wellness Hub.
How to Use Aldara® Safely

✔ Apply a thin layer to the affected area as prescribed, usually 2-3 times per week or as directed by your doctor.
✔ Do not overapply or use more frequently than advised—this may increase skin irritation.

✔ Leave the cream on for the duration specified by your doctor (typically 6-10 hours), then wash off with lukewarm water and a gentle, non-soap cleanser (e.g., QV, Cetaphil, Dermaveen).
✔ Continue treatment for the full prescribed duration (typically several weeks).

Following the correct application process helps maximize effectiveness and reduce potential irritation.

Precautions & Application Guidelines

Skin Cleansing & Preparation

✔ Wash the affected area with water and a mild, non-soap cleanser before application.
✔ Allow skin to dry completely before applying Aldara®.
✔ Do not use regular soap, as it may cause irritation.

Sensitive Areas to Avoid

❌ Do not apply Aldara® near the eyes, lips, nostrils, inside the mouth, or genital area unless specifically instructed by your doctor.

Expected Skin Reactions

✔ Mild redness, swelling, flaking, itching, and crusting are normal signs that the treatment is working.
✔ These effects are usually temporary and subside after completing treatment.

Experiencing concerns? Contact The Skin Wellness Hub for medical advice.

 
When to Stop Treatment & Seek Medical Advice

Discontinue Aldara® and seek immediate medical attention if you experience:

❌ Severe skin reactions – intense burning, blistering, open sores, or extreme pain.
❌ Signs of infection – pus, excessive swelling, spreading redness, or warmth.
❌ Flu-like symptoms – fever, chills, muscle aches, or fatigue.
❌ Allergic reactions – difficulty breathing, facial swelling, or severe rash.

If any unexpected side effects occur, consult your healthcare provider immediatel

Need urgent support? Contact The Skin Wellness Hub for medical assistance.

Follow-Up Care & Post-Treatment Skin Health

✔ Schedule a follow-up consultation after completing treatment to assess skin response and healing progress.
✔ Continue sun protection by wearing broad-spectrum sunscreen (SPF 50+), protective clothing, and avoiding prolonged sun exposure during and after treatment.

Ensure proper healing—book a follow-up appointment today.

Aldara® & Pregnancy – Important Considerations

Aldara® is NOT recommended during pregnancy or breastfeeding unless specifically advised by a healthcare professional.

❌ If pregnancy occurs during treatment, discontinue use immediately and consult your doctor.

For alternative treatment options, speak with our medical professionals today.

Important Disclaimer

Medical & Compliance Advisory:

  • This information is foreducational purposes onlyand does not replace professional medical advice.
  • Aldara® is a prescription-only medication and should only be used under medical supervision.

  • Individual responses vary—any concerns should be discussed with your healthcare provider.

For more information or to schedule a consultation, contact The Skin Wellness Hub today.

What Is Cryotherapy?

Cryotherapy is a medical procedure that uses liquid nitrogen to freeze and remove abnormal skin cells. It is commonly used for treating:

✔ Actinic keratoses (sunspots)
✔ Warts
✔ Seborrheic keratoses (harmless skin growths)
✔ Certain superficial skin lesions

How It Works:

Cryotherapy destroys the targeted tissue, allowing the body to naturally replace it with healthy skin over time.

This in-clinic procedure is performed by a trained healthcare professional.

Interested in cryotherapy? Schedule a consultation at The Skin Wellness Hub.

What to Expect During Cryotherapy

✔ Mild discomfort or stinging may occur during the procedure.
✔ The treated area may turn white or darker immediately due to freezing.
✔ Within hours to days, the area may become red, swollen, or blistered, followed by scabbing or crusting, which usually resolves within 7-14 days.

Your skin will naturally heal, but proper aftercare is essential for the best results.

Need guidance on post-treatment care? Contact our clinic for expert advice.

Aftercare Instructions

Caring for the Treated Area

✔ Keep the area clean and dry – Wash gently with water and a mild, non-soap cleanser (e.g., QV, Cetaphil, Dermaveen).
✔ Avoid picking at scabs or blisters – This reduces the risk of scarring or infection.
✔ Apply a simple, fragrance-free moisturizer (e.g., Dermeze, Cetaphil, Dermaveen) to prevent excessive dryness.

Pain Management & Recovery Tips

✔ If discomfort occurs, apply a cold compress or take paracetamol (if suitable for you).
✔ Avoid ibuprofen or aspirin unless prescribed, as they may increase bruising.

Sun Protection After Treatment

✔ Avoid direct sun exposure on the treated area.
✔ Apply broad-spectrum sunscreen (SPF 50+) if the area is exposed.

Proper aftercare supports faster healing and reduces complications.

Questions about your recovery? Speak to our team today.

When to Seek Medical Advice

Contact your doctor if you experience:

❌ Excessive pain or swelling beyond normal healing.
❌ Signs of infection – pus, increasing redness, warmth, or spreading irritation.
❌ Persistent open wounds or excessive scarring after healing.

Noticing unusual symptoms? Book a follow-up appointment for professional care.

Follow-Up Care & Treatment Monitoring

✔ Your doctor may schedule a follow-up appointment to monitor healing.
✔ Some conditions, such as actinic keratoses, may require multiple cryotherapy sessions for complete resolution.

Need further treatment? Consult our team at The Skin Wellness Hub.

Who Should Avoid Cryotherapy?

Cryotherapy may not be suitable for individuals with:

❌ Circulatory disorders or diabetes (as it may affect wound healing).
❌ A history of poor healing or keloid scarring.
❌ Active skin infections in the treatment area.

A pre-treatment consultation is required to assess suitability.

Book a consultation to determine if cryotherapy is right for you.

Important Disclaimer

⚠ Medical & Compliance Advisory:

  • This information is for educational purposes only and does not replace professional medical advice.

  •  Cryotherapy is a medical procedure performed by a qualified healthcare professional.

  • Healing times and individual responses vary—discuss any concerns with your healthcare provider.

For more information or to schedule a consultation, contact The Skin Wellness Hub today.

C. Aftercare Instructions

Proper post-procedure care is essential for optimal wound healing, infection prevention, and minimal scarring. Follow these guidelines to ensure a smooth recovery.

Have concerns about your healing? Contact The Skin Wellness Hub for expert advice.

✔ Keep the wound dry and covered with the original dressing for at least three days, unless advised otherwise by your healthcare provider.
✔ Avoid disturbing the dressing to allow the initial healing process to take place.

Protecting the wound in the first few days helps prevent infection and promotes better healing.

Need guidance on wound care? Our team is here to assist.

✔ Remove the dressing and gently clean the wound using normal saline and sterile gauze, or wash with mild soap and warm water.
✔ Do NOT use antiseptics like Betadine or hydrogen peroxide, as they may delay healing.
✔ Pat the area dry with clean gauze or a soft towel—avoid rubbing the wound.

Reapplying a Dressing
✔ Use a waterproof dressing that provides protection while allowing you to shower.
✔ Ensure sutures remain covered by the dressing’s padding.
✔ Change the dressing if:

  • Itbecomes very wet or does not dry properly.
  • You areexercising or sweating (replace the dressing afterward, ensuring the area is cleaned beforehand).
    ✔ If prescribed an antibiotic ointment, apply a thin layer twice daily before covering the wound.

A clean and protected wound heals faster and reduces the risk of infection.

Activity & Movement Precautions

✔ Limit excessive movement in the affected area to prevent tension on the wound while sutures are in place.
✔ Avoid strenuous exercise, stretching, or pressure on the healing area until sutures are removed.

Minimizing movement helps prevent wound reopening and improves healing.

Need post-surgery care advice? Contact The Skin Wellness Hub for personalized guidance.

When to Seek Medical Advice

Contact your doctor immediately if you experience:
❌ Increasing pain, tenderness, swelling, or warmth at the wound site.
❌ Redness spreading beyond the wound.
❌ Pus, excessive discharge, or signs of infection.
❌ Fever or feeling unwell.

Noticing unusual symptoms? Book an urgent review at The Skin Wellness Hub.

Post-Suture Removal Care & Scar Management

✔ After sutures are removed, avoid excessive tension on the healing skin for several weeks.
✔ Scar Healing Timeline:

  • A scar typically takes12 months to fully mature.
  • In the first3-12 months, the scar may appear pink, red, or slightly thickened.
  • Over time, it willsoften and become paler in color.

Using Steri-Strips for Additional Support

✔ You may use Steri-Strips to support the wound for 2-3 weeks after suture removal.
✔ Continuing Steri-Strip use for 6-8 weeks may help improve scar appearance by reducing tension on the skin.

Scar Management Tips

Once the scab has naturally fallen offscar gels such as Strataderm or silicone-based treatments may be used as recommended by your doctor.

Following proper scar management can help minimize visibility and improve long-term skin healing.

Want personalized scar treatment options? Speak with our specialists today.

 
Important Disclaimer

 Medical & Compliance Advisory:
• This information is educational and does not replace professional medical advice.
• Healing times and individual responses varya follow-up appointment may be required to assess progress.
• All medical procedures carry potential risks—contact your healthcare provider if you have concerns.

For expert guidance on excision aftercare, contact The Skin Wellness Hub today.

D. Payment

At The Skin Wellness Hub, we are committed to protecting your privacy and ensuring the confidentiality of your personal information in compliance with Australian healthcare regulations.

Read our full privacy policy below to understand how we collect, store, and protect patient data.

Privacy Policy – Commitment to Your Privacy & Data Protection

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to safeguard your personal and health-related information.

Have privacy concerns? Contact us at info@theskinwellnesshub.com.au

 What Is Personal Information?

Personal information refers to any details that can identify you, including but not limited to:

✔ Name, address, and contact details (phone, email)
✔ Date of birth, gender, and occupation
✔ Medicare number, private health insurance details, Veterans’ Affairs or pension card details
✔ Medical history, treatment records, and family medical history (where relevant)
✔ Current medications, allergies, and healthcare provider details

We treat all collected data with the highest level of confidentiality and security.

 Why We Collect Your Information & Consent Requirements

✔ Medical Care & Administration – When you register as a patient, you provide consent for our healthcare professionals to access and use your information for treatment and administrative purposes.
✔ Explicit Consent for Other Uses – If required for purposes beyond healthcare, we will seek explicit consent via a written request.
✔ Your Right to Decline – You have the right to decline or limit data usage, but this may affect your access to medical services.

Questions about data use? Contact our clinic for more details.

How We Collect Your Personal Information

We primarily collect your information directly from you via:

In-person, phone, or email consultations
Patient registration forms & medical records
My Health Record (with your consent)
Referrals from GPs, specialists, or allied health providers

In some cases, we may collect data from third parties, including:

✔ Family members or caregivers (with your consent)
✔ Government agencies (e.g., Medicare, Department of Veterans’ Affairs, law enforcement)
✔ Employers or insurers (for work-related medical consultations)

You have the right to request details of the data collected about you.

Your Right to Remain Anonymous

✔ You have the right to interact anonymously or use a pseudonym, where practical.

✔ However, some medical and legal requirements may necessitate full identification.

Unsure about anonymity options? Speak to our team today.

What Happens If You Decline to Provide Information?

Refusing to provide personal information may impact our ability to:
✔ Provide accurate medical care
✔ Process Medicare or private insurance claims
✔ Schedule treatments, issue referrals, or comply with healthcare regulations

Need guidance on what information is required? Contact our team for assistance.

Use & Disclosure of Personal Information

✔ Strictly for healthcare purposes, including:

  • Medical services(consultations, treatments, referrals)
  • Administrative tasks(appointment scheduling, billing)
  • Regulatory compliance(mandatory reporting obligations)
  • Recall & follow-up remindersfor ongoing medical care
    ✔ Your information will NOT be sold, rented, or shared for marketing purposes.

We may disclose personal information to:
✔ Specialists & allied health professionals (for multidisciplinary care)
✔ Government agencies (where legally required, e.g., Medicare reporting)
✔ My Health Record (if you have opted in)
✔ Medical indemnity providers (for legal and compliance purposes)

We do NOT disclose personal information overseas unless required for international medical requests, in which case your explicit consent will be obtained.

Have concerns about how your information is used? Contact us for more details.

Accessing & Updating Your Personal Information

✔ You may request access to your personal records by submitting a written request.
✔ We aim to respond within 14 business days (administrative fees may apply for processing).
✔ If any information is incorrect, you may request an update.
✔ If we are unable to amend your records, we will provide written reasoning for any refusal.

To update your records, email us at info@theskinwellnesshub.com.au

Complaints & Reporting Privacy Concerns

✔ We take privacy breaches seriously. If you believe your data has been misused, contact us:

The Skin Wellness Hub
Email: info@theskinwellnesshub.com.au
Phone: (02) 4633 9091

✔ We aim to resolve complaints within 30 days.
✔ If unresolved, you may escalate concerns to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992

Experiencing a privacy concern? Reach out to us for assistance.

Data Security & Protection Measures

We implement strict security protocols to safeguard your personal data against unauthorized access, loss, or misuse.

✔ Password-protected medical systems with regular security updates
✔ Confidentiality agreements for all staff handling patient data
✔ Limited access policies, ensuring only authorized personnel access medical files
✔ Secure disposal of outdated records in compliance with Australian law

Note: While we take all precautions, online communications (e.g., emails, website inquiries) cannot be guaranteed as 100% secure. Any information transmitted over the internet is done at your own risk.

Need to discuss your data security? Contact us today.

Referral & Information Sharing with Other Healthcare Providers

✔ When referring you to specialists, pathologists, or other medical providers, only relevant health information will be shared.
✔ You have the right to review referral documents before they are sent.

Need a copy of your referral? Let our team know.

Links to Third-Party Websites

✔ Our website may contain links to external sites.
✔ We are not responsible for the privacy practices or content of third-party websites.
✔ We encourage users to review external privacy policies before providing personal data.

Have questions about third-party data use? Let us know.

Policy Updates & Changes

✔ This Privacy Policy may be updated periodically to reflect changes in privacy laws or clinic operations.
✔ Any modifications will be published on our website.

Last updated: [Insert Date]

For privacy inquiries, contact us at info@theskinwellnesshub.com.au

Your privacy is our priority—The Skin Wellness Hub is committed to protecting your personal information in compliance with Australian healthcare regulations.

At The Skin Wellness Hub, we believe in honest, expert-led treatments that put your health first. Whether you’re booking a skin check, an aesthetic treatment, or exploring wellness innovations, our team is here to help you make informed, science-backed decisions.

Your skin has a story—let’s help it tell the right one.

Ready to take control of your skin health? Book a consultation today

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